General

What is tracing.co.nz?
Tracing.co.nz is a free contact tracing web application built by The Media Suite Limited (that's us!) to help in the fight against COVID-19. Initially ...
Tue, 19 May, 2020 at 2:11 PM
Will I be able to scan the QR codes from tracing.co.nz with the Ministry of Health's NZ COVID Tracer app?
No. With the release of the NZ COVID Tracer app by the Ministry of Health, we are anticipating some confusion around the compatibility between the app a...
Wed, 20 May, 2020 at 9:11 AM
Can I talk to someone on the phone about my query?
Unfortunately no. We are experiencing a high volume of queries, and have decided to put together a self-service Frequently Asked Questions (FAQs) page a...
Thu, 21 May, 2020 at 4:14 PM
How much does it cost to use tracing.co.nz?
As a local business invested in the wellbeing of the community, we have decided to offer the tracing.co.nz app at no charge. We believe that free access to ...
Tue, 19 May, 2020 at 2:11 PM
What is contact tracing?
Contact tracing is the process where the Ministry of Health or local District Health Board's Public Health Unit (PHU) undertakes to determine which peo...
Tue, 19 May, 2020 at 2:12 PM
How can we be confident about using tracing.co.nz?
We are doing our best to ensure tracing.co.nz keeps up with the (ever changing) Government’s guidelines as they evolve throughout changing the Alert Levels....
Tue, 19 May, 2020 at 2:12 PM
How can I be sure if tracing.co.nz is compliant with the Government’s contact tracing requirements?
We are continually monitoring updates from the Government to ensure tracing.co.nz keeps up and remains fit for purpose as the guidelines continue to evolv...
Tue, 19 May, 2020 at 2:12 PM
What happens when someone gets tested positive for COVID-19?
When an individual tests positive for COVID-19, the Ministry of Health or District Health Boards rely upon on the account of that person to tell them who th...
Tue, 19 May, 2020 at 2:12 PM
What is a QR code, and how does it work?
A QR Code is a two-dimensional barcode that is readable by smartphones. QR stands for 'Quick Response', which refers to the instant access to the ...
Tue, 19 May, 2020 at 2:13 PM
What if my visitor or I don't have a smartphone, or have an older phone?
Fret not! We also provide a printable check-in register template for businesses as an alternative to check-in through the application.
Tue, 19 May, 2020 at 2:13 PM